Effective Date: September 25, 2026
Last Updated: September 25, 2026
Welcome to the Gateway Inn website.
These Terms of Use & Reservation Policies apply to the use of our website and to reservations made directly with Gateway Inn or through our online reservation system.
By making a reservation, you acknowledge and agree to the applicable reservation terms and Hotel policies.
1. Reservations
All reservations are subject to room availability, applicable rates, taxes, fees, restrictions, and Hotel policies.
A reservation is considered confirmed after a valid confirmation is issued by Gateway Inn or its authorized reservation system.
Guests are responsible for reviewing their reservation confirmation and notifying Gateway Inn promptly if any information is incorrect.
2. Check-In and Check-Out
Check-In Time: 3:00 PM
Check-Out Time: 11:00 AM
Early check-in and late check-out are subject to availability and are not guaranteed.
Additional charges may apply for approved late check-outs.
Guests who remain in a room beyond the required check-out time without approval may be subject to additional charges.
3. Cancellation Policy
Unless your reservation is specifically booked under a non-refundable rate, reservations must be cancelled at least:
24 hours prior to the scheduled arrival date.
Reservations cancelled within the required cancellation period will not be subject to the standard cancellation charge, unless otherwise stated in the specific rate or reservation terms.
Reservations cancelled less than 24 hours before arrival may be charged in accordance with the reservation terms.
Non-Refundable Reservations
Reservations booked under a non-refundable rate are not eligible for cancellation refunds except where required by applicable law.
The full reservation amount may be charged at the time of booking or according to the terms displayed when the reservation is made.
4. No-Show Policy
If a guest does not arrive for a confirmed reservation and does not properly cancel the reservation within the required cancellation period, the reservation will be considered a no-show.
For a no-show reservation, Gateway Inn reserves the right to charge:
The full amount of the reserved stay.
The reservation may also be cancelled for the remaining nights.
5. Payment and Card Authorization
A valid credit or debit card may be required to guarantee or complete a reservation.
By providing a payment card, the guest authorizes Gateway Inn and/or its authorized payment processor to process charges related to the reservation and stay.
Charges may include:
- Room charges
- Applicable taxes
- Cancellation charges
- No-show charges
- Pet fees
- Smoking-related charges
- Damage charges
- Incidental charges
- Extraordinary cleaning charges
- Other properly authorized charges
Gateway Inn may place a temporary authorization hold on the guest’s card.
The time required for an authorization hold to be released is determined by the guest’s bank or card issuer and is outside Gateway Inn’s control.
6. Incidental Charges
Guests may be responsible for incidental charges incurred during their stay.
Gateway Inn reserves the right to charge the payment method provided by the guest for legitimate incidental expenses, subject to applicable law and Hotel policy.
Incidental charges may include costs related to:
- Damage to Hotel property
- Missing Hotel property
- Excessive cleaning
- Smoking violations
- Pet-related damage or cleaning
- Unauthorized use or damage to Hotel equipment
- Other damages or charges caused during the guest’s stay
7. Smoking Policy
Guests must comply with Gateway Inn’s smoking policy.
If smoking occurs in a designated non-smoking room or prohibited area, the registered guest may be responsible for reasonable cleaning, deodorizing, restoration, or damage-related charges.
Smoking-related incidental fees may be charged to the payment method associated with the reservation where permitted by law.
8. Pet Policy
Pets are permitted only in accordance with Gateway Inn’s current pet policy.
Applicable pet fees may be charged.
Guests are responsible for damage, excessive cleaning, odors, or other costs caused by their pets.
Any such amounts may be charged as incidental charges in accordance with Hotel policy.
Service animals are accommodated in accordance with applicable law and are not treated as pets for purposes of pet fees or pet restrictions.
9. Property Damage
The registered guest may be financially responsible for damage caused to the guest room or Hotel property by the guest or individuals associated with the guest.
Gateway Inn reserves the right, where permitted by law, to charge reasonable costs associated with repairing, cleaning, restoring, or replacing damaged or missing property.
10. Guest Conduct
Guests are expected to behave respectfully toward other guests, Hotel employees, visitors, and Hotel property.
The following may result in removal from the property and additional charges where permitted by law:
- Excessive noise
- Parties or disruptive gatherings
- Threatening or abusive behavior
- Illegal activity
- Property damage
- Tampering with smoke detectors, fire equipment, or safety devices
- Conduct that interferes with the safety or reasonable enjoyment of other guests
Guests removed for serious violations of Hotel policy may not be entitled to a refund where permitted by law.
11. Registered Guests and Visitors
Guest rooms are intended for registered guests.
Gateway Inn may establish reasonable visitor, occupancy, and quiet-hour policies for the safety and comfort of guests and employees.
The registered guest is responsible for the conduct of visitors or occupants associated with their room.
12. Rates, Taxes, and Fees
All room rates are subject to applicable taxes and fees.
Rates may change based on availability, season, room type, promotion, length of stay, or other factors.
Rates are not guaranteed until the reservation has been successfully confirmed.
Promotional or discounted rates may have different cancellation or payment requirements.
13. Third-Party Reservations
Reservations made through third-party websites, online travel agencies, travel agents, or other booking providers may be subject to that provider’s additional terms and conditions.
Changes, cancellations, refunds, or payment disputes involving a third-party reservation may need to be handled through the original booking provider.
Gateway Inn is not responsible for additional restrictions imposed by third-party booking services.
14. Website Information
Gateway Inn makes reasonable efforts to keep information on its website accurate.
However, room descriptions, photographs, amenities, furnishings, operating hours, services, availability, and other Hotel information may change.
Certain amenities or services may occasionally be unavailable because of maintenance, repairs, renovations, weather, safety requirements, or operational circumstances.
Gateway Inn reserves the right to correct pricing, typographical, availability, or technical errors where permitted by law.
15. Website and Booking System Availability
Gateway Inn does not guarantee that its website, reservation system, payment system, or other online services will always operate without interruption.
Temporary outages or errors may occur due to maintenance, Internet issues, third-party service interruptions, system failures, or circumstances outside our reasonable control.
If you are uncertain whether an online reservation was successfully completed, please contact Gateway Inn directly before making another reservation.
16. Limitation of Liability
To the fullest extent permitted by law, Gateway Inn is not responsible for indirect, incidental, special, or consequential damages arising solely from the use of or inability to use this website.
Nothing in these Terms is intended to limit any consumer right or legal protection that cannot lawfully be waived.
17. Privacy
Personal information collected through our website or reservation system is handled in accordance with our Privacy Policy.
18. Changes to These Terms
Gateway Inn may update these Terms of Use & Reservation Policies periodically.
Updated Terms will be posted on our website with a revised “Last Updated” date.
The policies applicable to an individual reservation may also include the specific terms displayed at the time the reservation is booked.
19. Governing Law
These Terms are governed by the laws of the State of Illinois, except where applicable law requires otherwise.
Any dispute related to use of this website or a reservation will be handled in accordance with applicable law.
20. Contact Information
For questions regarding reservations, cancellations, policies, or these Terms, please contact:
Gateway Inn
1320 S Hamilton St
Sullivan, Illinois 61951
Phone: 217-728-4314
Email: gatewayinn222@gmail.com
By completing a reservation with Gateway Inn, the guest acknowledges that they have reviewed and agree to the applicable rate terms, cancellation policy, no-show policy, Hotel policies, and these Terms of Use & Reservation Policies.