Effective Date: September 25, 2026
Last Updated: September 25, 2026
Gateway Inn (“Gateway Inn,” “Hotel,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, making a reservation, contacting us, or using our services.
This Privacy Policy explains the information we may collect, how we use and protect that information, and the choices available to you.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- First and last name
- Mailing or billing address
- Email address
- Telephone number
- Reservation dates and stay information
- Number of guests and room preferences
- Special requests or accommodation preferences
- Payment and billing information
- Information provided through website forms, emails, telephone calls, or other communications
When you use our website, certain technical information may also be collected automatically, including your IP address, browser type, device type, operating system, referring website, pages visited, and general website usage information.
2. Reservation and Payment Information
When you make a reservation through our website, the information you provide may be used to:
- Process and confirm your reservation
- Manage changes or cancellations
- Process payments, deposits, refunds, and authorized charges
- Communicate with you regarding your stay
- Provide requested hotel services
- Maintain appropriate business records
Payment transactions may be processed through a third-party reservation system, payment processor, merchant processor, or other service provider.
Gateway Inn may not directly store complete payment card information when payment processing is handled through a third-party provider.
Those providers may process information according to their own privacy and security policies.
3. How We Use Your Information
We may use your information to:
- Create, confirm, modify, or cancel reservations
- Process payments and refunds
- Contact you regarding your reservation or stay
- Respond to questions or customer-service requests
- Provide hotel services
- Maintain guest and transaction records
- Improve our website and guest experience
- Detect or prevent fraudulent, unauthorized, or unlawful activity
- Protect the safety and security of our guests, staff, and property
- Comply with applicable laws and legal obligations
- Send promotional communications where permitted by law
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to help the website function correctly, remember preferences, analyze website usage, improve performance, and understand how visitors interact with our services.
Third-party services integrated into our website may also use cookies or similar technologies.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website or reservation functionality.
5. How We Share Information
Gateway Inn does not sell personal information for money.
We may share information with third parties when reasonably necessary to operate the Hotel or provide services, including:
- Reservation and booking-system providers
- Payment processors
- Website hosting and technology providers
- Professional advisers
- Service providers working on our behalf
We may also disclose information when required by law, in response to lawful government requests, to prevent fraud, to enforce Hotel policies, or to protect the safety, rights, and property of Gateway Inn, our guests, employees, or others.
6. Information Security
Gateway Inn uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or loss.
However, no website, electronic communication, database, or Internet transmission can be guaranteed to be completely secure.
7. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Complete and document reservations
- Maintain transaction and business records
- Meet accounting, tax, insurance, and legal requirements
- Resolve disputes
- Enforce agreements and Hotel policies
8. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.
You may unsubscribe from promotional emails using the unsubscribe instructions included in those communications.
Certain information may still be retained where required by law or necessary for legitimate business purposes.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, maps, booking services, social-media platforms, or other outside services.
Gateway Inn is not responsible for the privacy practices, content, availability, or security of third-party websites or services.
We encourage users to review the privacy policies of third-party providers before submitting personal information.
10. Children’s Privacy
Our website and reservation services are intended for individuals legally permitted to make hotel reservations.
Gateway Inn does not knowingly collect personal information online from children under 13 without appropriate authorization where required by law.
11. Changes to This Privacy Policy
Gateway Inn may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.
Any revised Privacy Policy will be posted on our website with an updated “Last Updated” date.
12. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Gateway Inn
1320 S Hamilton St
Sullivan, Illinois 61951
Phone: 217-728-4314
Email: gatewayinn222@gmail.com